Training on using calling tools worked well, but onboarding was slow
I found the initial training module on the calling tools quite effective; it clearly demonstrated the key features and how to integrate them into everyday tasks. That part gave me confidence when starting to use the dialer and database features. However, the overall onboarding process took longer than I expected, mainly because the guidance on setting up the workspace and managing automatic updates was limited. I felt that I might need help again if I have to onboard new teams or update configurations. Despite this, the telephonic support was reachable and handled inquiries professionally when I contacted them. In all, the training on calling features was a definite plus, but the onboarding pace could be improved for a smoother start next time.