Training on-board process took too long
When I first started using the WFHI software, the initial training seemed to repeat some parts multiple times. For example, I went through the database feature overview twice because the instructor assumed some people had little tech knowledge, which was a bit slow for me. Then, onboarding involved waiting a few days between getting the dialer ready and actual access to the calling tools, which extended the timeframe. In addition to this, some of the automatic updates introduced during the training made me relearn certain parts, which took more of my time. I also found a delay during sign-up and setting up invoicing; documents took longer than I expected. I appreciate that the telephonic support was quite patient when I asked questions, but having to wait on the phone occasionally added to the total time spent. Overall, the process worked eventually, but it felt dragged out, with some repetition and waiting that I wasn’t entirely comfortable with. The onboarding could benefit from a more streamlined approach to reduce the time I spent just getting everything running smoothly.