Training offered promise but left me unsure
The onboarding and training process started off with clear instructions and some good initial support, which gave me hope that I would be able to use the software efficiently. The training sessions covered a lot of ground and introduced the calling tools and database features well enough. However, as days went by, I often felt confused by some of the ongoing updates and found myself struggling to keep up with new features being added automatically. Despite telephonic support being available, I did not always feel confident that my questions were fully answered, especially when it came to practical applications of the database in my own workflow. Payment and invoicing went smoothly, which was a plus, but that did not impact my confidence in actually using the software itself. By the end of the onboarding period, I was left somewhere in the middle: aware of the capabilities but still unsure about managing the daily routine independently. I appreciate the effort put into the initial training, but I expected to feel more confident overall once it was complete, which unfortunately was not the case here.