training offered a decent intro, but navigation was tricky
My onboarding experience with WFHI started with the online training modules. The training did help in introducing the basics about the calling tools and database features. However, I found the process of locating specific information within the training materials a bit challenging. The resources were organized in a way that didn’t always make it obvious where to find answers when I had particular questions. Despite this, the one part that stood out positively was how the dialer functionality was explained in simple terms with step-by-step instructions, which I could easily follow. The sign-up and invoicing processes were straightforward, and automatic updates worked quietly in the background without needing my attention. While the training covered most necessary topics, the difficulty in accessing exact content during need sometimes slowed down my workflow. The telephonic support was available when needed, but I found it more efficient to keep returning to the training rather than wait for calls. Overall, there was value, especially in the dialer portion, but the navigation aspect of the training materials could be improved.