Training never fully clicked despite multiple attempts
I had hoped the training materials and onboarding sessions from WFHI would help me get up and running quickly, but that wasn't my experience. The explanations often felt vague or too fast to follow, especially when it came to using the dialer and database features. Throughout the onboarding flow, many instructions seemed incomplete or only partially explained, which left me confused about how to integrate these tools into my daily workflow effectively. I went through several training modules but still struggled to understand how the automatic updates would affect software performance. The telephonic support was polite but not detailed enough to resolve questions I raised about software access and usage. My expectations were for something practical and step-by-step, yet I had to figure out many things on my own to even perform basic operations. Even the sign-up and payment process, which should have been simple, required me to double-check invoices for errors because it wasn’t clearly communicated what exactly I was paying for at times. I really wanted the software and training to do their job and make my remote work easier but unfortunately, I never reached a moment where it clicked and felt that it worked well for me. I found the tools more frustrating than useful, which has been disappointing given that I had hoped this would be a clear solution.