training needed more guidance, i had to figure a lot
I will say that the training material provided was comprehensive to some extent, offering a foundation for using the software. However, much of what I needed to do especially during onboarding was something I had to work out for myself. The guides explained the main features like the dialer and database, but there was little step-by-step help with setting things up specifically for my workflow. Automatic updates sometimes changed functions which the training did not cover, so I had to troubleshoot or call support on my own. While the telephonic support was friendly when available, getting through wasn’t always easy. The sign-up and payment process thankfully was clear and straightforward, which helped me get started more quickly. So although I can appreciate the effort behind the training and onboarding, I expected more handholding. It took more effort than I was hoping to adapt the software properly. If the training included more practical, real-world examples and faster support response, it could have saved me time and confusion.