Training needed more effort than expected
I had anticipated a more straightforward training and onboarding experience based on my previous experiences with similar platforms. However, the explanations offered often felt rushed or unclear, which made understanding the setup more challenging than I expected. I had to spend significant extra time trying to figure out how to effectively use the calling tools and dialer apart from the software’s database feature, which was frustrating. The onboarding materials sometimes assumed prior knowledge that I didn’t have, making the whole process more demanding on my part. While support was available, it wasn’t always immediately reachable when I needed clarification, adding to the effort required. Overall, the training and onboarding demanded more patience and effort from me than I had initially planned for, which impacted my confidence in getting started smoothly with WFHI.