Training needed better pacing
I went through the onboarding and training sessions trying to set up the calling tools and understand the database feature. The training covered the software basics, but it often felt repetitive, especially when the same details were repeated without adding anything new. On the other hand, waiting times during onboarding were longer than I anticipated, which slowed down getting fully operational. A welcome part was the clear explanations of the dialer's operation, which helped me progress. However, it would have been better if the training balanced repetition with more advanced topics or shortcuts to speed up day-to-day use. Automatic updates seemed to happen in the background without interrupting work, which is a plus. The process could be improved by reducing idle waits during initial setup steps. Overall, the experience was useful but had some gaps that left me wanting a smoother, less repetitive start to make the software more immediately effective for remote workflows.