Training navigation was notably difficult
The onboarding process for the software seemed straightforward at first, but finding specific training modules became quite challenging. The documentation lacked clear directions to relevant sections, which made the initial days less productive. Although some video tutorials were helpful, they didn’t cover all aspects of the software, leaving me to figure out more complex features alone. I expected a bit more guidance, especially because understanding the calling tools and database management is crucial. The sign-up and invoicing seemed simple enough, but the training was definitely the weak point here. Support was reachable but didn’t immediately answer my queries related to advanced functions. I do appreciate that at least basic functionality was covered well, and I could grasp the essentials after some time. However, the overall ease of use during onboarding could really use improvement to avoid that initial confusion.