Training navigation left much to be desired
My experience with the training and onboarding left me fairly disappointed. Finding exactly what I needed to move forward was difficult from the start. The menus and options for accessing video lessons or documentation weren’t easy to navigate, which meant a lot of backtracking through the dashboard. Even after multiple attempts, the search functionality didn’t always bring up the relevant topics. It seemed like there was a lot of content hidden within the software but it wasn’t organized in a user-friendly way. I was able to get some useful information through telephonic support, which was the one plus in this case. However, the general feeling was that the platform expected more familiarity from users than I think most would have initially. As a result, the process felt inefficient and frustrating, reducing my enthusiasm for continuing with the training. They could definitely benefit from restructuring the onboarding flow and better signposting. This lack of intuitive navigation kept me from accessing key parts on time and required much additional effort.