Training nailed the dialer, but onboarding had room
The training for the software was definitely better compared to what I had used before. The sessions on the dialer were especially useful, with clear explanations and practical examples that made the feature easy to adopt quickly. The database walkthrough also stood out as being thorough and helpful. However, the overall onboarding process felt a bit drawn out and less polished than expected. I found myself waiting longer on some steps that could have been streamlined, especially when setting up the software access schedules. Still, the automatic updates worked flawlessly, improving the software without causing interruptions in my workflow. Telephonic support was reliable and answered my calls promptly. Payment and invoicing systems were straightforward, making the whole experience much smoother after the first few days. While the onboarding flow could be improved, the quality of training makes me confident to keep using this platform.