Training mostly worked but fixing errors took patience
When I started the onboarding and training, most of the basics were covered quite well, and I could follow along with the instructions to set things up. However, when problems occurred—for example, the dialer failing to connect properly or the database not syncing as expected—I found that fixing these issues required a fair amount of back-and-forth with the support team. The training didn’t prepare me fully for troubleshooting these odd hiccups, so I spent quite a bit of time researching and contacting support myself. Telephonic help was moderately useful but not always immediately responsive. Despite these difficulties, the system did eventually work for my workflow, especially after I put in the extra effort to understand the error states. I think the training could benefit from incorporating specific guidance on common problems and how to resolve them, because right now, it focuses mostly on normal operations. So while I appreciate the overall design and coverage, dealing with unexpected glitches was a test of patience and time on my part.