Training mostly matched expectations but had some surprises
I went into the training hoping to get a thorough walkthrough of both the software tools and how to apply them to remote workflows in practice. While many parts of the training aligned with those expectations, I was a bit surprised by the focus on the dialer and calling tool setup. I did not expect that so much emphasis would be put on configuring the telephonic aspects rather than just the database features. The onboarding also took longer than I anticipated because of this, and I found myself repeatedly explaining parts of it to colleagues who expected a more streamlined approach. There were moments when the training felt repetitive, which I imagine has happened to others too. Overall, however, the program covered most bases suitably. I just wasn’t fully prepared for how much of the initial phase would revolve around telephonic setup rather than software navigation overall. It was an unexpected twist that required some extra patience on my part.