Training mostly helpful but missing follow-up clarity
When I first started with your training and onboarding, I found the content to be well-organized and clear in guiding me through the software basics. The dialer and database integration sessions were especially useful to grasp the workflow quickly. However, I still feel like some follow-up materials or refresher sessions would be helpful when I try to set up similar features again later. I’m unsure if I would be able to rely solely on the initial training without additional support. The onboarding flow itself was smooth overall, with invoicing and payments happening without issues. The telephonic support after training was good for most questions but sometimes I found it hard to get detailed answers on more complex scenarios. I would appreciate if you provided occasional check-ins or advanced sessions to reinforce learning. That kind of ongoing aid would make it easier for me to continue using and adapting the software confidently without hesitation. Still, I value the quality of your initial training and the effort taken to ensure I could start calling and database management on my own.