Training mixed with some struggle and little support
I started the training and onboarding with some optimism, hoping that the process would guide me well even if I faced issues, but that was not always the case. When I ran into a few glitches setting up the dialer, I found that the instructions didn’t cover these scenarios thoroughly, which left me searching on my own for solutions. The telephonic support was polite but often slow, so waiting times made the experience somewhat frustrating. I do appreciate that the database functionality worked fine from the start, and the automatic updates arrived seamlessly, which was a relief. However, the part where things went a bit wrong—like difficulty in matching updates with my workflow or troubleshooting training videos—was too frequent to be comfortable. The sign-up and payment process were effortless enough, and the invoicing was transparent, so that side was fine. Overall, the experience was a mix: some good features worked well, but the overall support and handling of mistakes during the initial stage could definitely be improved. I had to take on a lot of the problem-solving myself, which was not what I expected from a training package.