Training mixed with confidence and uncertainty
The initial training was quite thorough when it came to using the dialer and organizing contacts in the database. There was a particular session focused on auto-updates where I felt genuinely confident afterwards because it clearly explained the process and benefits. However, outside that solid example, much of the onboarding felt a bit vague and assumed existing familiarity. Some of the steps seemed rushed or too high-level, so I had trouble applying all the material on my own. The telephonic support was available but sometimes answered in a way that left me still unsure about a few details. By the end, I had a moderate level of confidence in using the core features, but I’m aware I might need extra practice or help in more complex situations. Overall, it was a mixed experience: good clarity in pockets but uneven guidance across the whole training journey.