Training missing that quick start touch
I started out with the training and onboarding process hoping to get everything up and running smoothly in a short time, but it definitely took longer than I'd expected. While the initial materials they provided were comprehensive, I felt there was a missing element that could have sped things along, like more focused guidance on configurations specific to my workflow. On a positive note, the telephonic support was steady, and calling the helpdesk didn't feel like a chore. However, using the dialer tool initially felt a bit clunky, and it took me a few days just to get comfortable with how it integrated with my existing setup. The database features were decent but didn't immediately fit into my work routine without further adjustment. Updates rolled out automatically, but sometimes after an update, I had to reconfigure parts of the software, which slowed my progress, rather than speeding it up as I'd hoped. The invoicing and payment setup was straightforward and didn't cause any real issues, which I appreciated amidst the other frustrations. Overall, I think the training was thorough but could benefit from being more tailored, especially for those who want to hit the ground running more quickly. I am still using the software daily, but that initial onboarding felt like a hurdle that might put off some users looking for faster results.