Training missed some key details I was hoping for
When I first signed up, I had clear expectations about the training and onboarding process based on the initial information provided. The sessions covered the basics of using the software and gave a decent introduction to the calling features. However, I found that some important aspects were glossed over, particularly the integration with the database feature and the nuances of navigating the dialer interface. The onboarding flow was smooth overall, but I felt that the training did not fully prepare me to handle certain real-life scenarios that emerged later. While the automatic updates were explained briefly, their impact on the existing workflow was not discussed in depth, leaving me to figure out some changes on my own. Support was accessible by phone, which helped clarify many issues, but having a more comprehensive, stepwise breakdown during training would improve confidence significantly. In essence, the training matched my expectations only in part; more thorough content regarding practical use cases and detailed walkthroughs would have made the investment more worthwhile and reduced the learning curve considerably.