Training missed many key areas I had hoped would be covered
I had clear expectations before starting the training that important aspects of the software, especially handling the dialer and database, would be thoroughly explained. Unfortunately, I found that several key operational features were either skipped or only briefly mentioned, leaving me unsure how to proceed in certain critical steps. The onboarding flow felt rushed in parts, and while some basics like sign-up, invoicing, and payment were well-covered, the calling tools training did not match the detailed guidance I anticipated. I also expected more assistance around adapting the software's automatic updates into existing workflows, which was not adequately addressed. This gap was disappointing because it made me feel less prepared to make effective use of the software independently. The telephonic support, though polite, was unable to fully compensate for what the initial training lacked. Overall, the training did not completely meet my expectations and I believe it needs to include more comprehensive instructions to better support users.