Training missed key practical examples I was expecting
From the outset, I was hopeful the onboarding training would give me clear guidance on how to integrate the dialer with the database feature, something critical for my workflow. Unfortunately, at a particular moment during the hands-on section, the trainer skipped over demoing this specific process, which left me confused. The rest of the training felt somewhat generic and didn’t delve deeper into practical daily use cases. Because of this, I felt underprepared when trying to use the calling tools independently. The signup process and payment were straightforward enough, and invoicing was timely, but none of that helped with the gap in understanding the software’s deeper integration. I reached out to telephonic support to fill in those blanks, but responses were inconsistent and didn’t always clarify the issues. The training overall didn’t match the detailed expectations I had, making the steep learning curve a bit tougher than I thought. I believe more comprehensive and detailed onboarding would have helped me immensely; instead, I felt left to figure out essential parts on my own.