Training missed clear step-by-step guides, left me figuring out a lot
I started the onboarding eager to get everything set up quickly, but I found that much of the training left me to figure things out on my own. While the initial sign-up and payment process was fine, once I got into using the dialer and exploring the database features, the materials offered were vague. For instance, I expected clear walkthroughs for linking contacts with the calling tool, but I had to experiment a lot myself. When automatic updates changed some interface elements, I struggled to adjust because the training didn’t explain those new features or how to adapt workflows accordingly. Telephonic support was okay but not always immediately helpful. The training felt patchy—some parts were well-produced, but others were missing depth. I think if there was more structured guidance especially on troubleshooting and integration steps, it would have made a big difference. As it stands, I felt a bit left in the dark and had to rely on trial and error more than I wanted.