Training missed clear guidance on next steps
Going through the training and onboarding process, I found it fairly detailed at first and the software demonstrations helped in getting familiar. Still, I was left with a small reservation about the pace and depth in some modules. A few areas felt rushed or overly technical without enough hands-on examples, which made me unsure about certain features like the dialer configuration and database management. I realized I might need help again next time I set up a different workflow or if updates change the interface. While telephonic support was available, I think some questions could have been better anticipated during training to reduce dependency on follow-up calls. The invoicing part during sign-up was clear, and payment went smoothly, but the initial steps after payment also lacked explicit guidance. Overall, I wouldn’t say the training was poor but it definitely didn’t fully prepare me for independent use without some future assistance. In fact, I’m somewhat concerned about having to repeatedly seek support if similar gaps remain, so I keep a note ready for when I need to connect with the help team again.