Training missed clear fallback plans
The training provided was generally helpful in getting started with the software. However, when the dialer stopped working mid-week, there was no clear guidance on how to troubleshoot the issue on my own. Support was available but seemed a bit slow to respond to the more technical problems. It would have been beneficial if the onboarding process included more detailed fallback steps in case things went wrong. That way, I wouldn't have had to pause my workflow as much while waiting for assistance. Despite these issues, the database integration worked fine and updates rarely caused problems. The initial sign-up and payment were straightforward and well-organized. Overall, I appreciate the effort but feel the training could be improved by adding more comprehensive help for unexpected glitches.