Training met some needs but required effort
My experience with the training and onboarding was a mix of positives and some frustrations. I expected the sessions to comprehensively cover everything I needed, but the reality was mixed. The training covered the basics of using the dialer and database features well enough to get started, and the onboarding flow helped me set up the main workflows. However, certain details I anticipated, such as how to optimize ongoing use and troubleshooting tips, weren’t as thorough as I had hoped. This meant I had to do quite a bit of additional research and trial on my own to fully understand the system. The training did the job for initial setup but required sustained effort thereafter to become proficient. It was practical and functional but didn’t meet all the expectations I had based on pre-training descriptions. In spite of this, I was eventually able to get the software working for my daily tasks, though it did take time and patience.