Training met my expectations, with a slight mismatch on hours
Reflecting now, the training and onboarding met much of what I expected based on descriptions of the curriculum and software capabilities. The step-by-step guidance helped me understand how to integrate the dialer and database into my workflow, which was essential. What I found slightly challenging was how the training scheduled assumed more flexible hours than those I work in practice. This meant I had to catch up on some sessions later or redo parts to fit my timing, which impacted the smoothness of my learning. On the other hand, the automatic updates and software improvements seemed well-timed and rarely disturbed active tasks. Telephonic support was accessible when I needed assistance, compensating somewhat for scheduling mismatches. Overall, while training delivered what I needed, better alignment with real working schedules could improve the onboarding experience for others in similar circumstances.