Training met my expectations but might need help next time
When I first signed up, I expected the onboarding and training sessions to cover everything thoroughly so I could operate the system independently afterward. The initial walkthrough was clear and covered the essentials for using the calling tools, the dialer, and managing the database effectively. I appreciated the step-by-step approach which made it possible to get started quickly. However, I noticed some software updates arrived shortly after my training which slightly changed how a few features behaved, meaning that I might need to reach out for help again to stay up to date with the latest versions. The training itself wasn’t overwhelming, and I could complete it while balancing other tasks without much hassle. I especially liked that the invoicing and payment process was explained clearly in the tutorials, which saved me from confusion when actual payments came up. If I had to point out a reservation, it’d be that more frequent refresher content could help users like me take advantage of new features without having to guess or test everything on my own. Overall, the onboarding was as expected, and it definitely made starting smoother, but I would not be surprised if I needed support down the line once updates are rolled out.