Training met expectations but required steady effort
My experience with the WFHI training program was a balanced one. Beforehand, I expected the onboarding to lead me step-by-step through the remote workflow setup, and in some ways it delivered on that promise with clear basic instructions. However, the level of detail in certain sections was less than I anticipated, which meant I needed to put more effort into independent exploration to fully grasp some advanced features — especially around the database management and dialer integration. The training materials took some time to get through, and while they gave a good foundation, I felt the need to supplement with additional questions to support. On the positive side, the automatic update system kept me informed of improvements which aligned well with my learning curve. Overall, the training was helpful but required a level of dedication and patience that exceeded my initial sense of how much work the onboarding would involve.