Training Met Expectations but Future Help Might Be Needed
When I first signed up, I expected the onboarding and training to cover all the essentials thoroughly, and that generally turned out to be true. The sessions introduced me step by step to the software’s main features such as the calling tools and database functions, which was useful for setting up my remote workflow. The automatic updates seem well managed, and I didn’t encounter issues during the initial period. However, I did notice that some parts of the software felt complicated enough that I might want to seek help again next time there’s a new feature or update rollout. The trainers were clear and patient, covering invoicing and payment procedures in enough detail that I felt prepared for that side of things too. That said, advanced functionalities within reporting and dialer options require some hands-on experience, so I wouldn’t be surprised if future assistance is helpful to fully utilise those tools. The onboarding flow generally matched the expectations set during sign-up, though I recognize there’s a learning curve that might mean repeat training down the line. Overall, the initial support and training were proper, so I’m fairly confident I can work through most of the workflow independently while knowing that help is accessible when needed.