Training mein woh moment nahin aaya jab sab clear hua
Mujhe training aur onboarding se kaafi expectation thi, par woh clear moment kahin nahin mila jab sab kuch samajh mein aaya. Pehle training session mein basic features toh cover kiye gaye, par real software access milte hi bohot saari cheezein alag layi. Dialer aur database ka use karte waqt kaafi confusion hui, kyunki onboarding materials utni detailed nahin thi jitni sochi thi. Ho sakta hai ki mujhe unki pace se match karna mushkil laga, ya unhone shayad sab kuch ek baar mein explain karne ki koshish ki. Support se baat kar ke kuch doubts clear karne ki koshish ki, magar har baar new agent ko same context samjhana tha, jo tiring tha. Mujhe laga tha ek helpful flow hoga jo mujhe guide karega, par zyada technical cheezein self-explore karni padi. Overall, training ka wo final moment jahaan sab clear ho jaata hai, nahi tha mere liye.