Training mein responsiveness ne thoda shock diya
Maine WFHI ka training aur onboarding experience start kiya, and I was expecting quick replies and smooth guidance jaise ki generally hota hai. Lekin, honestly bola toh unka response time thoda slow laga, which thoda irritating tha. Jab bhi main kisi problem ko lekar contact karta, toh answers milte the, par kabhi kabhi clarity kam hoti thi aur mujhe follow up karna padta tha. Ye cheez thodi surprising thi, kyunki jab ye software lene ka decision liya tha, toh reasonable support ki ummeed thi. Onboarding process itself kaafi detailed tha, par phir bhi jab doubts aaye toh resolution thoda time leta. Training modules achhi thi, content clear tha toh us mein koi kami nahi thi, bas jo follow up aur telephonic support tha, wo mere liye itna helpful nahi tha jitna main chah raha tha. Payment aur invoicing process ke mamle mein koi major dikkat nahi aayi, wo to theek tha, easy and clear tha. Dialer aur calling tools shuru mein theek se kaam kar rahe the, but mujhe lagta hai ki agar log thoda zyada responsive ho jayein support mein, toh overall experience better ho sakta tha. Mujhe laga tha ki onboarding ke time main zyada prompt guidance milegi, par thoda wait karna pada. Software ki tarah toh sab thik hi tha, par insan ke interaction mein thodi kahani thi jo mujhe pasand nahi aayi.