Training mein basic follow-up support kaafi kam tha
Training aur onboarding ka initial phase thik tha, lekin day-to-day use mein kaafi cheeze missing thi. Maine dekha ki software regularly update hota hai, lekin uske bad changes ko adapt karne ke liye proper continuous training nahi thi. Dialer aur calling tools ka use karte waqt, regular queries ke liye zyada assist nahi milti thi, phone par support bhi slow tha. Database feature ko samajhne mein mushkil aayi, kyunki daily guidance nahi diya jaata tha. Payment aur invoicing process thoda straightforward tha, lekin usme bhi clarity kam thi day-to-day structure mein. Mujhe laga ki support ka level training ke pichhe nahi tha, fixed timing ke alawa flexible help system missing tha. Overall, software ka potential hai, par practical use mein thoda support evolve karna chahiye tha. Jab tak ye nahi hota, kuch user ke liye frustration bani rahegi. Simple word mein bole toh day-to-day follow-up support hi ban nahi paaya.