Training mein acchi baatein thi, lekin madad dobara chahiye hogi
Training aur onboarding ka experience WFHI ke saath mixed raha. Jo acchi baat thi woh thi ki foundation level ki training achhi thi aur software ke basic tools ko samajhna itna mushkil nahi tha. Lekin, jo mujhe thoda pareshan karne wala laga, wo ye tha ki mujhe kaafi cheezein khud seekhni padin ya support uthane par bhi effective solutions waqt pe nahi mile. Training material kahin-kahin scattered tha aur clear step-by-step guidelines ki kami thi, jis wajah se main ek do baar phir se help ke liye contact karna pada. Onboarding flow thoda generic laga, jo har user ke liye suitable nahi ho sakta. Mujhe lagta hai ki agle baar bhi mujhe madad lena padega, especially complex features ke liye, kyunki software puri tarah intuitive nahi tha. Jo software ka calling dialer hai wo thoda achha kaam karta tha, lekin overall training ko simplify karna zaruri hai taaki users ko zyada dependence na karni pade support par. In dono cheezon mein gap hai jo main ummeed karta hoon ki sudhra jayega.