Training me response ki kami, bahut wait karna pada
Mujhe laga tha ki training aur onboarding process mein zyada help milegi, par yeh kaafi disappointing raha. Jab main queries bhejta tha, toh support waale log badi der mein reply karte the, kabhi kabhi toh lagta tha jaise they ignore kar rahe ho. Training ke content achhe the, par logon ka prompt hona missing tha. Wo jo onboarding ka flow hai, usme bhi clarity thodi kam thi, mujhe baar baar puchna pada ki aage kya karna hai. Dialer aur calling tools ki training bhi thodi rushed si lagi, aur mujhe zyada practice ka mauka nahi mila. Main yeh jaan ke thoda acha feel karta ki support waale mere timing ke hisaab se zyada responsive hote, par weekend pe toh koi reply hi nahi aaya. Software ki automatic updates sahi chal rahi thi, yeh toh theek tha, par overall jab tak log time pe assist nahi karenge, training ka fayda kam ho jayega. Main yeh kahunga ki training achhi thi, but response time seriously improve karna chahiye.