Training materials very confusing to find
The main thing that went badly was the onboarding training resources. It was surprisingly difficult to locate the exact modules I needed to start using the software effectively. The whole training section was cluttered and not organized logically for beginners. I tried searching for specific topics several times, but the search function was unreliable and often gave irrelevant results. There was no clear path or checklist for the onboarding process, which left me feeling lost. The tutorials themselves were decent once found, but getting to them was frustrating and too time-consuming for me. Overall, the training experience was disappointing because I spent more time hunting for information than actually learning how to use the tools. This made me consider not continuing with the service. I hope they improve clarity and navigation in the training materials.