Training materials easy to locate but content left much to be desired
I found the training and onboarding material easy enough to find within the software platform, with a clear section dedicated to tutorials and guides. Locating these resources was straightforward, and the sign-up and payment processes were also well laid out with appropriate invoicing. However, the content itself did not fully cover practicalities I needed to understand for running the remote workflows efficiently. Key features like the calling tools and database integration required guessing or trial-and-error due to the limited explanations available. The automatic updates were noted in passing but the implications for workflow changes were not adequately explained, which caused confusion later. Telephonic support was available but I found it challenging to get detailed clarifications over the phone, sometimes needing multiple calls for full resolution. Overall, I would say the training is accessible but lacks depth in critical areas, making independence harder than expected. The one thing I will grant is the payment and invoicing procedures worked without any glitches and were easy to navigate, which at least helped avoid additional complications during onboarding.