Training material was decent but finding specifics was a challenge
The overall training and onboarding experience was a mixed bag. I appreciated that the basic tutorials were available and easy to access, so getting started wasn’t completely overwhelming. However, when I tried to find detailed instructions on certain features, like how exactly the calling dialer integrated with our database, it was hard to locate targeted information quickly. The training content seemed somewhat scattered and didn’t always align with the software’s latest version updates. That made me spend extra time cross-referencing between training modules and the live tool. On the plus side, the sign-up and invoicing were handled smoothly, with clear steps and timely confirmations. Although I felt some frustration tracking down specific knowledge, the warmth and patience from the support team when contacted helped alleviate that to an extent. Overall, the training was useful but could definitely be more streamlined for easier navigation.