Training material was confusing and scattered

Training material was confusing and scattered

I had a tough time finding the specific training that would help me set up the calling tools properly. The onboarding flow didn’t guide me clearly through the steps to access the database feature, so I ended up wasting a lot of time searching. Although the automatic updates seemed to fix some bugs, it didn’t improve the clarity of instructions. The telephonic support was helpful when I reached them, but only after many calls. It felt like the training and onboarding could be better organized to help new users get started faster and with less confusion around software access.