Training matched the basics but missed some details
Before starting the onboarding, I was expecting the training to cover all the essentials for operating the dialer tool and managing my remote workflow effectively. The initial modules did hit the main points quite well, showing how to navigate the software and explaining the database function clearly. However, as I progressed, I noticed some areas where the training was thinner than expected. For example, specific optimizations in setting up calling campaigns were glossed over or not demonstrated in detail, which made me search for answers independently later. The onboarding steps themselves were fairly logical, but the absence of in-depth walkthroughs for some advanced features left me pausing more than once. In some respects, the training matched my expectations for new users getting started, but for someone who wanted more comprehensive guidance, it fell short. I found that combining the training with some personal exploration of the software helped bridge the gap, but it was not ideal.