Training matched some, but also missed some key points
Before I started, I was hoping the training material would cover all the basics smoothly, but it was a bit of a mixed bag. One moment stood out when the session about the database feature really clicked for me and answered most of my questions about managing contacts and workflows. That part felt exactly like what I expected from a remote workflow software trainer. However, the rest of the onboarding and training felt less consistent — sometimes too generic or superficial, like the training was trying to cover too many topics without giving enough detail on specific tools like the dialer. I also found some explanations hard to follow or too fast-paced without enough examples. Overall, while I can appreciate the parts that worked well, the uneven quality made it harder to feel fully confident going forward. It wasn’t a total loss, but I think the training maybe needs a bit of refinement to match the promise it makes in the intro sessions. Still, I can see why some others might find it useful despite the gaps.