training managed errors well but could’ve been smoother
From what I expected, the training promised that if something went wrong, the team would be ready to step in quickly and help fix it. When I faced problems with the dialer not syncing with the database as expected, I was pleasantly surprised by how fast the support responded compared to what I had experienced elsewhere. They explained the issue calmly and helped me through some troubleshooting steps on the call itself, which made a real difference. The part that stood out was definitely this proactive troubleshooting. However, the onboarding experience overall did have some minor hiccups—some sections of the training material weren’t as clear as I thought they would be, and those small uncertainties meant I spent extra time figuring things out on my own. It wasn’t a bad experience at all, especially with the support backup, but the balance between self-learning and guided support could be improved. So on the whole, the way they handled things going wrong was better than expected, even if the training itself could feel a bit patchy.