Training mainly clear, but one part wasn’t
I completed the training and onboarding process with WFHI’s software and ended up feeling moderately confident. The calling tools and dialer settings were explained well enough to get started. However, the database feature setup was confusing and didn’t come across clearly in the training. It felt like this particular section wasn’t given enough emphasis or clarity. By the end, I could manage most tasks, but I could not say I was fully comfortable with the database aspects. This gap stood out compared to other parts which worked as expected. The updates felt seamless and support was reachable, but the training itself lacked thoroughness in this specific area. So my confidence is mixed depending on which feature I consider, not fully assured overall.