training let me down when things started to fail
What really surprised me was how the training handled when I encountered issues. While the initial onboarding was quite thorough, once I hit a roadblock using the dialer, the follow-up support during training fell short. I expected some sort of proactive assistance, maybe an immediate walkthrough or a quick fix during the session. Instead, the response was slow, which was frustrating. One positive was the database feature explanation, which they navigated well despite the glitch. However, the overall experience made me cautious about relying fully on their troubleshooting during training. It seemed like they hadn’t prepared fully for errors in real time. Given how critical reliable support is, this really dampened my confidence. So while the foundational training was decent, the gap in handling issues live was a noticeable downside.