Training left me with unresolved issues
The onboarding process started with promise, but as soon as I hit a snag, I realized the training wasn't built to handle unexpected problems. I tried to follow the steps multiple times, yet whenever something went wrong, the support for those moments was lacking. While the initial training videos were informative and clear, they didn't prepare me for real-world hiccups that arose later. Attempts to get telephonic support were met with long wait times and vague answers, which only added to my frustration. Although the software runs updates automatically, it sometimes disrupts ongoing tasks without a clear warning, which was frustrating. I appreciate that the invoice and payment system worked without glitches, but that is the only area I can say was hassle-free. Overall, I ended the process feeling uncertain and burdened rather than supported as I had hoped during training and onboarding.