Training left me unsure about software use
When I started with the training and onboarding from WFHI, I thought I would feel more confident by the end of it. The sessions covered the basics of the software, but I found some parts surprisingly difficult to follow, especially how to handle the calling tools and dialer under different scenarios. I expected a smoother flow that would gradually build my competence, but instead, I was still a bit unclear on how the database features would fit into my daily workflow. The automatic updates happened without much notice, and I wasn’t sure how these changes would affect what I had learned. Signing up and invoicing processes were straightforward, which was one good thing. However, the telephonic support didn’t always clarify my questions fully, adding to my uncertainty. I’m still thinking about whether I’m prepared enough to use the software independently or if I might face obstacles I haven’t foreseen yet. So, I was surprised by how little confidence I ended up with after the onboarding, considering the time and effort put in.