Training left me uncertain, only onboarding calls went well
I expected the training and onboarding to give me confidence in using the software effectively, but unfortunately things didn’t go as smoothly as I hoped. The onboarding calls were the only part that went well; the support people were helpful and responsive during that phase. However, the actual training content lacked depth and didn’t prepare me for some of the more complex software features. I often felt unsure if I was using the database and dialer tools correctly. This mismatch between expectations and reality left me frustrated and lacking confidence by the end. The sign-up and payment processes were straightforward, which was one positive aspect. Still, when it comes to training, I thought I would be more self-sufficient and ready to run remote workflows seamlessly. Instead, I have had to spend a lot more time figuring things out on my own, which is not exactly what I expected from a paid training service. The automatic updates didn’t help much with the learning curve either, and support was not always immediately available to clarify doubts. So, overall, I feel like the training was less helpful than advertised.