Training left me more confused than confident
The onboarding and training materials promised a clear path to using the remote workflow software efficiently, but I found several parts left me uncertain about how to proceed. While some aspects of the call tools were fairly straightforward, the instructions around the database integration lacked clarity and seemed to assume a higher prior knowledge than I had. The automatic updates are supposed to keep the system current, but without clear information on what changes were being implemented, it felt overwhelming rather than helpful at times. Getting through the invoicing and payment setup required frequent calls to telephonic support, which was polite but often had delays and sometimes conflicting answers. Although certain features were well explained, such as the basic dashboard navigation, the overall experience did not fully prepare me to work independently without needing additional help. In the end, I managed to get things going, but the outcome was a bit frustrating because I expected a smoother learning curve from the training materials and onboarding experience provided.