Training left me frustrated and underwhelmed
The onboarding and training experience was disappointing. I remember one session where the trainer repeated the same basic instructions multiple times while waiting for the rest of the group to catch up, which dragged on far too long and wasted time. Beyond that, much of the training felt vague and unfocused, lacking clear guidance on using the calling tools effectively. There was little opportunity to ask personalized questions, and waiting for telephonic support to clarify even simple points was frustrating. Automatic updates sometimes altered the interface without warning, adding confusion instead of assistance. While I did get access to the software and database features, the overall training did not prepare me to use them confidently and efficiently. I cannot say I found the whole experience worthwhile or easy to follow.