Training left me feeling unsure about what to do next
The training and onboarding provided by WFHI covered a lot of basic ground, but I ended the sessions feeling inexperienced for what I wanted. The lessons demonstrated how to access the main software functions, including the dialer and database, but the explanations lacked depth on how to integrate these tools effectively into a daily workflow. Although automatic updates were mentioned and seemed timely, I was never shown how to manage or troubleshoot them myself. The onboarding process did introduce me to the sign-up and payment steps clearly, yet the transition to calling tools was abrupt without enough hands-on guidance. Telephonic support was available, but it helped mostly with billing questions rather than practical usage issues. There was one highlight in that the software interface was relatively straightforward to navigate compared to others I’ve seen, but this alone wasn’t enough to boost my confidence. Overall, the package didn’t fully prepare me for independent use, and I felt like I needed more detailed training before I could make good use of the tools on offer.