Training left me confident but with some doubts
The onboarding process was detailed and the training sessions covered most essentials for using the calling tools and the database feature. During my first week, I paid close attention to the automatic updates and how those might affect the telephonic support aspect. This helped me adjust quickly. However, some parts of the software felt a bit complex initially, like the setup of the dialer interface, which was harder than I anticipated. The sign-up and payment process were smooth so no issues there. By the end of the training, I was fairly confident using the software, but I still had some reservations about how I might handle unexpected technical problems on my own without immediate assistance. The support was available, but I would have preferred a bit more hands-on guidance during onboarding. Overall, the experience was balanced with both positives and mild challenges that influenced my rating.