Training leaves you hanging without enough confidence
I found the onboarding and training from WFHI to be somewhat mixed. On one hand, the materials provided were well-organized and covered the software basics, which was helpful during the initial setup. I especially appreciated the step-by-step guides and explanations about the database and calling tools. However, as the training progressed, I felt there was a lack of depth in areas that are crucial for everyday use, such as troubleshooting common dialer issues or advanced database features. By the end of the training, my confidence in using the software independently wasn't quite where I expected it to be. Some modules assumed more prior knowledge, which made parts of the learning curve tougher. Also, the automatic updates introduced some changes that were not clearly communicated in the training sessions, leaving me puzzled. The sign-up and payment processes were straightforward and professionally handled, so at least one side was quite smooth. Overall, while the training provided a good introduction, I believe a more comprehensive and ongoing support approach would help users feel fully prepared to navigate the software confidently.